talent communities

Leveraging Talent Communities to Overcome Recruitment and Retention Challenges in the Contact Centre Industry

In the dynamic world of contact centres, the recruitment and retention of top-quality talent are significant challenges. High turnover rates, the skills gap, attracting the right talent, retaining top performers, adapting to change, and remote work challenges are all obstacles that contact centre leaders face. These challenges directly impact customer satisfaction, operational efficiency, and the […]

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Webinar: The Strategic Advantage of Inclusive Hiring: How to fill your talent pool using an unbiased approach

Videos / hollaroo_web

When recruiting in a talent short market, an inclusive approach to candidate attraction and selection is not just an ED&I initiative – it’s the answer to a broader problem! In this webinar, we’ll be joined by James Crichton – Resourcing Transformation Consultant and Head of Assessment at Omni RMS as well as Julie Quist-Therson –

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The Cost of a Poor Candidate Experience

Uncategorized, White Papers & Guides / hollaroo_web

Our new whitepaper ‘The Cost of a Poor Candidate Experience’ discusses why and how it’s costing organisations money if the experience isn’t up to scratch. With 58% of job seekers declining a job offer due to a poor candidate experience, that’s more than half of offers being declined and settling for 2nd and 3rd options.

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What is internal mobility and why do you need it?

Blog / hollaroo_web

What is Internal Mobility? Internal Mobility is the movement of people within an organisation. It gives your talent the ability to pursue a broader range of opportunities whether it’s a promotion, a lateral move or a transfer to another location. Offering employees the opportunity to change roles for career transitions or development is beneficial to

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What is talent pipelining?

Blog / hollaroo_web

Talent pipelining is the process of building a pipeline of potential candidates who could apply for roles in the future but are not yet ready to enter the selection process for an immediate opportunity. Your talent pipeline should be a collection of candidates who are engaged and can be contacted when relevant roles become available.

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How to build a successful Employee Resource Group (ERG) community

Blog / hollaroo_web

Employee resource groups (ERGs) are employee-led groups that focus on promoting diversity and inclusion within a company. These groups, also known as diversity and inclusion groups, can be valuable resources for employees and can help create a more inclusive and supportive work environment. Typically ERGs represent underrepresented groups, such as people from minority ethnic groups,

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The Case for a Dedicated CRM

White Papers & Guides / hollaroo_web

In this paper, we expose and consider the differences between recruitment marketing and selection, and the rationale for different systems to support these distinct functions/phases of the candidate relationship. The job of hiring is hard enough without having candidates simply deselecting you based on ridiculously poor candidate experience. We cut through the smoke and mirrors

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Putting The User at the Centre of Everything

Blog / hollaroo_web

(Originally a LinkedIn article, written by our CEO, Hugh Fordham. You can see the original here.) I’m a big fan of Oliver Burkeman and his “The Imperfectionist” newsletter which covers approaches to productivity and time management. His most recent article, however, also made me reflect on the state of HR technology and why it is so

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Why should talent teams turn to internal mobility

Blog / hollaroo_web

We all think that Covid is over, but there’s one trend that we just cannot shake off. We’ve gone from the Great Resignation to the Great Attrition and now we are looking at the Great Renegotiation. Competition for talent remains as fierce as ever. We know the statistics – there are more open jobs than

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Coping with the Recruitment Rollercoaster

Blog / hollaroo_web

Working in recruitment has always been a bit of a rollercoaster ride but the past few years have taken things to a whole new level. We have gone from the relative normality of 2019, through the screeching halt of 2020 and then onto the frantic pace of 2021. Now, as we look ahead to uncertain

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