Capgemini has digital transformation at the heart of its organisation but understands that business value cannot be achieved through technology alone. For Capgemini, it starts with people: experts working together to get to the heart of individual business objectives and develop the most adapted solutions to fit these requirements. The UK team recognised that the way they onboarded new hires needed to be reviewed and improved. This was a critical point in their relationship with new starters, and a tech-led experience would demonstrate that ‘digital’ was at the heart of their culture too.
HR and Recruitment teams had a clear purpose in mind when they began re-engineering their onboarding process. Their aim was to deliver an inspiring employee experience, preparing individuals for life at Capgemini long before day one. To make this a reality, two priorities were front of mind. #1 Improve the overall onboarding experience and reduce the duration of their Induction event from two days to one, and #2 Ensure candidates were ‘kept warm’ during a lengthy notice period. But more than that – improve and strengthen the relationship so they felt increasingly more committed to the firm, and more likely to start on day one.
“But we recognised it was a risk” – says Ben Rubery, Apprenticeships Lead for Capgemini in the UK. “After all, when our aspiration is to deliver a tailored experience throughout our recruitment process, it felt a little counterintuitive to depend upon any technology which would automate parts of our approach.
We were delighted when it had such a positive impact – firstly with our experienced hire community and latterly with graduates and apprentices”.
Their high levels of interaction from users and exceptional feedback soon demonstrated that Hollaroo was far from a low impact, automated technology solution.