The London 2012 Olympic and Paralympic Games was an outstanding success and is widely recognised as a model of exceptional employee engagement and customer service. The Games were also acknowledged as the UK’s biggest peacetime recruitment project ever! The London Organising Committee for 2012 Olympic and Paralympic Games (LOCOG) needed to rapidly embark upon a 200,000 person hiring project with some unique challenges. LOCOG had the demanding job of recruiting, motivating, and retaining a large project workforce when all employees knew from day one, that their jobs were temporary and would cease to exist once the project had finished.
